How long does it take to process my order?
As the majority of our products are handmade we aim to process and dispatch items within 1-3 working days. During busy periods this may take a little longer. Please contact us if you need your order by a certain date.
I see you use PayPal to take orders but I don't have a PayPal account, how can I pay for my order?
We use PayPal as our secure payment processing partners but you don't have to have a PayPal account to make a purchase.
Once you have filled your basket and gone through to checkout you will be directed to our PayPal payment page. At this point select 'pay with debit or credit card'. Here you will be able to use your credit / debit card.
If you have any questions please do not hesitate to contact us and we will gladly talk you through the process.
How long does delivery take and how much will it cost?
We use Royal Mail second class or Air Mail for overseas orders. Below are the prices and delivery times. Please be aware that sometimes it may take longer for your order to be delivered, especially for non UK deliveries or during busy periods such as Christmas. This is unfortunately out of our control once we have sent your order, if you need your order by a certain date please contact us.
UK - £1 (3-5 working days for delivery)
Europe - £3.50 (3-5 working days for delivery)
Worldwide - £4.50 (5-7 working days for delivery)
For non UK customers it is your responsibility to resolve any import taxes or other charges arising from a purchase.
ID tags are personalised and shipped by the manufacturer. Due to this please allow up to 10 working days for delivery.
I gave you incorrect delivery information, what should I do?
Please contact us as soon as possible. If you order is yet to be processed we will happily update your delivery information.
If you wish to cancel your order please contact us as soon as possible. Orders can only be cancelled if they are yet to be processed (usually within 24 hours). If you wish to cancel your order after it has been processed you will need to return the item in accordance with our Returns Policy.
Please refer to our Returns Policy.
What happens if an item is out of stock?
We aim to have stock available at all times. However, if an item you have ordered is out of stock we will inform you by email and confirm an estimated delivery time. We have the right to cancel your order at any time for any reason.
If you have previously ordered a certain style of collar which you can no longer see available on our website please contact us and we will be able to advise when it will be back in stock.
What collar brands do you stock?
The majority of our collars come under the Cool Cat Collars brand. These are handmade collars here in the UK and are made to order. We also stock a small range of other designer collars.
What size are the collars?
The size of each collar is clearly displayed in the description of every collar on our website.
Our Cool Cat Collars are available in the following sizes:
Our collars are either 10mm or 12mm wide. The width of each collar is clearly displayed in the description of every collar on our website.
If you have a large cat or require a specific size please contact us and we will see what we can do!
If your cat is in between sizes and still growing we would suggest you purchase the larger size so you get more use out of your collar.
How do I measure my cat for a collar?
You should measure your cats neck with a flexible measuring tape or a piece of string (then measure the string with a straight ruler). Allow enough extra room to fit two of your fingers between the collar and your cats neck.
How do I adjust the size of the collar?
To adjust the size of the collar simply slide the plastic adjuster to extend or shorten the length of the collar.
If your cat / kitten has never worn a collar before we would advise opting for one of our double velvet collars as they are very soft and light. We would also suggest that you remove the bell before use then put it back on the collar once your cat / kitten is used to wearing their collar.
We recommend our double velvet collars for cats with sensitive skin as they are very soft.
I gave you the wrong information for the ID tag, what should I do?
Please contact us as soon as possible. If you order is yet to be processed we will happily update the information for you.
How do I measure my cat for a harness?
All of our cat harnesses will fit an adult cat with a chest size of 12"-20".
To measure your cats chest you will need a flexible measuring tape. The chest measurement should be taken just behind the cats front legs (girth). The measuring tape should be snug against your cat body.
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