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Privacy Policy

Introduction

Cool Cat Collars is committed to safeguarding the privacy of our website visitors and customers. It is our policy to respect your privacy regarding any Personal Data we may collect from you or which you may provide to us, in the circumstances set out below.

Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose, safeguard and otherwise make use of your personally identifiable Personal Data (“Personal Data”).

We will only collect and use your Personal Data where:

  • we have lawful grounds to do so, including to comply with our legal obligations;
  • we are performing a contract with you for our services; and
  • we have legitimate interests in using your Personal Data and your interests and fundamental rights do not override those interests.

For the purposes of the EU General Data Protection Regulation (“GDPR”), we, Cool Cat Collars and Kelly Copeland, are the “data controller”.

If you have any questions about this policy or about how we use your Personal Data, please contact us via our contact details at the end of this policy.

When we collect Personal Data

We collect Personal Data from you when you:

  • Register on our website
  • Place an order
  • Abandon an order
  • Subscribe to our newsletter
  • Respond to a survey
  • Communicate with us, such as email
  • Website statistics about use of our website, but not in a format that identifies any individual

What Personal Data we collect

We only collect Personal Data that is necessary and relevant for the purpose for which we intend to use it.

We may collect the following Personal Data:

  • Name
  • Company name
  • Billing address
  • Mailing address
  • Contact number
  • Email address
  • Order items and values
  • Payment method choice (payment details are held by our payment processor, not us)

How we use your Personal Data

The Personal Data we collect may be used for:

  • To process and fulfil your order in an efficient and timely manner
  • To confirm details of your order and provide an invoice for your records
  • To confirm your order has been completed
  • To improve our website
  • To improve customer service (responding to your customer service requests)
  • Internal record keeping
  • To verify your identity and the Personal Data you provide
  • To save and email you details of your shopping basket for ease of checkout should you choose to complete your transaction at a later stage
  • If you have opted-in to receive our email newsletter, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting. If you would no longer like to receive promotional emails from us, you are able to opt out.
  • To ask you to review our service and products

Security

We are committed to ensuring your Personal Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Data we collect online.

When you place an order or access your Personal Data, we offer the use of a secure server. All sensitive and payment information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ database. After a transaction, your payment information will not be stored on our servers.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering Personal Data about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this Personal Data for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any Personal Data about you, other than the data you choose to share with us.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

The cookies used on our website are as follows:

  • PHPSESSID - Contains a PHP "session ID", expires when the browser is closed.

This cookie is used to recognise the same user when they click from page to page. It remembers what is in your shopping basket. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

  • Session - Contains a PHP "session ID", can also contain an email address and encrypted password, expires after one year

This cookie allows you to put an item in your basket, leave the website and then return at some point in the future and the contents of your shopping basket will still be available. If you sign in with an email address and password, these login details are also saved so that you can remain logged in when returning (the password is encrypted). If you sign out your login details are removed from the cookie.

  • Performance – utma, utmb and utmz

A further category of cookies which we use are called 'Performance Cookies' and we use these only to improve our site or measure response rates. All Personal Data collected by these cookies is anonymous and does not in any way impact on your privacy. The cookies below are used by Google Analytics and measure how visitors arrive at our website and how long they stay on the website.

  • Utma - expires 2 years from set/update.

This cookie is typically written to the browser upon the first visit from that web browser. This cookie is used to determine unique visitors and it is updated with each page view.

  • Utmb - expires when a user pauses on a page for longer than 30 minutes.

This cookie is used to establish and continue a user session. When a user views a page on the website, the Google Analytics code attempts to update this cookie.

  • utmz

This cookie stores the type of referral used by the visitor whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation. The cookie is updated with each page view to your site.

Cookies and Google

We use Google Analytics to analyse the use of our website. Google Analytics gathers Personal Data about website use by means of cookies. The Personal Data gathered relating to our website is used to create reports about the use of our website. The cookies that Google use may be stored on your computer when visiting our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

Social Media Plugins

The social media share buttons only transmit data once they have been clicked. Therefore, the button only becomes active once the button has been clicked and at this point you will be using the social media's website. The only data the social media's servers receive from our website is referral data from the page, such a product title and image. No personal data is transmitted.

The Facebook login feature works in a similar way, and no Personal Data is transmitted to Facebook. However, once you have clicked on the button, any data that is gathered from your Facebook account, such as name and Facebook ID, will be stored within your User Account. This can be deleted, if requested.

Third Party Disclosures

We share Personal Data as necessary with third parties who provide services or functions on our behalf and who require the Personal Data to provide those specific services to us.

These third parties may include:

  • Social media advertising platforms such as Facebook, Twitter, Pintrest, Instagram and Google Adwords for the purpose of custom audience generation and the development of targeting criteria for other audiences.
  • Payment processors such as Stripe and PayPal for the purpose of processing necessary payments.
  • Postal couriers such as Royal Mail for delivering orders.
  • Dropship companies who produce and supply their products such as ID tags.
  • Our insurers for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  • We may disclose your Personal Data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person
  • Business transfers such as if we sell or merge the business, we may disclose your Personal Data as part of the transaction, only to the extent permitted by law.

Please note that we have appropriate data privacy safeguards in place with third parties with whom we share Personal Data as described above and who are providing services or functions on our behalf.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable Personal Data. This does not include trusted third parties, such as website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this Personal Data confidential. We may also release your Personal Data when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor Personal Data may be provided to other parties for marketing, advertising, or other uses.

International transfers of your personal data

Your Personal Data may be transferred to countries outside the European Economic Area (EEA).

You acknowledge that Personal Data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such Personal Data by others, such as product reviews.

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your Personal Data to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Dropbox is Privacy Shield certified.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any Personal Data which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data retention

I retain your Personal Data only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this Personal Data to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Personal Data will be retained for a minimum period of 1 year, and for a maximum period of 7 years following consent / purchase date.

Controlling your Personal Data

If you have created an account you can access your Personal Data by logging into your account. Once logged in you can change any Personal Data stored about you within the Personal Data section. Personal Data such as IP address and the last log in date is not viewable here, but can be provided if requested.

If you checked out using Guest Checkout you will not be able to access your Person Data via an account but we are able to provide details of the Personal Data we store for you within their order if you request it.

You may request details of Personal Data which we hold about you under the Data Protection Act 1998. Please request this Personal Data in writing to our contact details at the end of this policy.

If you believe that any Personal Data we are holding on you is incorrect or incomplete, please write to or email us as soon as possible via the contact details at the end of this policy. We will promptly correct any Personal Data found to be incorrect.

Consent and your right to be forgotten


You may withdraw your consent for us to use your Personal Data at any time.

You can delete your online account Personal Data by signing into your account. Please note that we may maintain Personal Data about an individual sales transaction in order to service that transaction and for record keeping. 

You may choose to restrict the collection or use of your Personal Data in the following ways:

  • If you have previously agreed to us using your Personal Data for direct marketing purposes, you may change your mind at any time by writing to or emailing us at kelly@coolcatcollars.co.uk
  • You can also choose to opt out of our newsletter by clicking on the ‘unsubscribe’ button in the email

By using our site, you consent to our privacy policy.

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.

During every purchase on the website you will be asked to confirm you have read and agree to this policy.

Terms and Conditions 
 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

How to Contact Me

If there are any questions regarding this privacy policy, you may contact us using the Personal Data below:

www.coolcatcollars.co.uk

Cool Cat Collars, 47 Burrington Drive, Trentham, Stoke on Trent, Staffordshire, ST4 8YD UK

kelly@coolcatcollars.co.uk

Policy Last Edited on 24th May 2018