Terms & Conditions
We aim to despatch items within 1-3 working days. Please allow a week for tags to be engraved and sent to you.
We aim to have stock available at all times. However, if an item you have ordered is out of stock we will inform you by email and confirm an estimated delivery time. We have the right to cancel your order at any time for any reason.
UK £1 - first class
Europe £3.50 - airmail
Worldwide £4.50 - airmail
Cool Cat Collars wants to ensure you are happy with your order.
If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to Cool Cat Collars within 7 days of the delivery of the order.
If you purchase an item that you do not wish to keep for any reason, Cool Cat Collars will be happy to refund the purchase price excluding any postage and packing costs. You must send this item back in pristine condition with labels attached and all original packaging intact. Cool Cat Collars reserves the right not to refund if the item is not returned in a re-saleable condition.
If you purchase an item that is the wrong size we will exchange it for another size (or a refund if no appropriate size is available/exists excluding any postage and packing costs) but will ask for additional postage, which will be charged at cost. With this in mind we ask that you please measure your pet correctly before placing an order. Should you need any assistance with selecting the right size please e-mail us and we will help you.
It is recommend that all returns are sent via recorded delivery as we can not be held responsible if an item does not reach us.
Orders can only be cancelled if they are yet to be processed (usually within 24 hours.)
Cool Cat Collars knows that you care how information about you is used and shared, we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information.
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons, firstly to process your order and secondly to provide you with the best possible service and so from time to time we might contact you with news, information or reviews of our products and services.
This site may contain links to other sites. Cool Cat Collars is not responsible for the privacy practices or the content of such web sites.
We accept payments through Paypal. You can pay from your PayPal account or by card. You do not need an account to pay by card
Any complaints regarding the goods or services supplied should be made to Kelly@coolcatcollars.co.uk to enable a rapid and effective communication.
Registered business name is Cool Cat Collars.
Address: 47 Burrington Drive, Trentham, Stoke-on-Trent, Staffordshire, ST4 8YD